Canceled/Postponed Game Policy

close-432786Canceled or Postponed Games

There are two types of cancelations of baseball games due to adverse weather conditions:

  • Game in Progress: If this occurs while you are at the ballpark, keep your ticket stub and redeem it at the ticket office for a future game subject to availability and excluding special events. Please be advised, this transaction does not have to take place on the day the game is canceled. In the interest of player safety, there will be no double-headers or postponed games as of the 2025 season.
  • Game Canceled Prior to Gates Opening: If this occurs, keep your whole ticket and exchange it at the ticket office for a future game (within that season) of your choice, subject to availability and excluding special events.

By MLB Draft League rules, five innings (or four and a half innings if the home team is leading the game) constitutes a complete game and no ticket refunds or rain checks will be issued.

ticket-exchange-432787Exchanging Tickets

Single Game Tickets: All tickets for rained-out games may be exchanged for tickets of equal or lesser value to any game in the same season. Exchanges may be made over the phone or in-person. Walk-up redemption is based on availability and is not guaranteed.

Group/Suite Tickets & Catering Orders:

  • Game in Progress: In the event of a game cancelation after gates open, your event will be catered and charged as scheduled. If the game is canceled before it constitutes a complete game, a Black Bears representative will contact you to reschedule your suite/group tickets. Food and beverage credits will not be issued for the rescheduled suite date.
  • Game Canceled Prior to Gates Opening: In the event of a game cancelation and the gates do not open, a Black Bears representative will contact you to reschedule your suite/group tickets and catering.

For more information or to exchange tickets, please contact the ticket office by email or phone.

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All rain delay announcements and updates on game status will be made on Black Bears official social media channels or by the STH Text Alert system. Follow us @WVBlackBears on Twitter, Facebook, and Instagram.